Shipping policy
Shipping Policy
We offer Free UK-Wide Delivery on every order, with no minimum spend. Every order is shipped with tracking.
1. Delivery times
| Step | Time |
|---|---|
| Processing (order check, quality check, packing) | 1–3 working days |
| Delivery to your door | 6–10 working days |
| Total | 7–13 working days |
Working days are Monday to Friday, excluding UK bank holidays. Orders are delivered by a tracked UK carrier, which is named in your dispatch email.
Order cut-off time: Orders placed before 5pm (UK time) on a working day are processed from that day. Orders placed after 5pm, or on a Saturday, Sunday or UK bank holiday, are processed from the next working day.
2. Tracking
As soon as your order has been dispatched, we'll email you a tracking link so you can follow your parcel. It can take 1–3 working days before the first tracking update appears.
3. Where your order comes from
Your order is prepared and checked by our fulfilment partners and shipped from an international fulfilment centre. We don't hold stock in a UK warehouse, which is why delivery takes 7–13 working days.
4. Your delivery address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll correct it before dispatch. We can't change the address once your order has been dispatched.
- Incorrect address, parcel delivered: we can't offer a refund or free reshipment.
- Incorrect address, parcel returned to us: we can reship for a fee, or refund the order.
- Correct address, carrier error: we'll reship free of charge.
5. Failed delivery or unclaimed parcels
If a parcel can't be delivered or isn't collected, please contact us within 30 days of the delivery attempt. We'll reship it for a fee or refund your order. There is no restocking fee.
6. Reshipment fees
| Order value | Reshipment fee |
|---|---|
| Under £20 | £5.99 |
| £20–£39.99 | £7.99 |
| £40–£59.99 | £9.99 |
| £60 and over | £11.99 |
Reshipment fees only apply when a parcel couldn't be delivered because of an incorrect address or because it wasn't collected. If the carrier made a mistake, reshipment is always free.
7. Parcel marked as delivered but not received
Please let us know within 5 days of the "delivered" update. Before you do, please check your address, your neighbours, anyone else in your household, any safe place and your local Post Office or collection point. If the address was correct and the parcel hasn't turned up within 5 days, we'll reship your order free of charge.
8. Tracking hasn't updated
If your tracking hasn't moved for 10 working days or more, we'll reship your order free of charge. If you'd rather not wait for a new parcel, you can choose a full refund instead.
Contact
Business Information
Store Name: Emma’s Boutique London
Company Name: T.V. ecom
Chamber of Commerce (KVK) no.: 42075023
Business Address:
Brink van Pietje Bell 13, Pijnacker, 2641 BG, the Netherlands
Warehouse Address: Brink van Pietje Bell 130, Pijnacker, 2641 BG, the Netherlands
Trading Name: Emma’s Boutique London is a trading name of T.V. ecom.
Customer Service Hours (UK time):
Monday – Friday: 9am – 5pm
Saturday – Sunday: Closed
We usually reply within 24 hours on working days.
Email: info@emmasboutique-london.com
Phone: +447366583751